How To Buy

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Ordering by phone, fax or email

If you prefer not to order online, you may order by phone, fax or email.
To order by phone, just call +6221-72791867 , We'll connect you with a trained engineer who can help you with your order. Don't worry, we answer the phone promptly and won't keep you on hold. Our business hours are Monday-Friday, 8:30am - 5:30pm WIB
To order by fax, please send your order to +6221-72793367 . If you don't have terms and we don't have credit card information on file for you, then we'll contact you to get payment information.
To order by email, please send an email to


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Payment methods we accept

You can request NET 30 terms , If you wish to request terms, please fill out a credit application and fax it back to +6221-72793367 or email it to with a copy of your order. Please note that we will not process any credit applications that are received without a copy of your web quote or a purchase order. We will also need a contact person's name to notify of the status of your request for terms.


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Cancelling an order

To cancel an order, please call +6221-72791867. For orders of in-stock items, we need to receive your cancellation request by 3pm so that we have time to stop your order from shipping. For orders of non-stock items cancellations are at the discretion of the manufacturer or engineering.


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Non-cancelable / non-returnable orders

Orders indicated as "Non-Cancelable / Non-Returnable" shall be considered non-cancelable, non-returnable, and non-reschedulable UPON PLACEMENT OF ORDER. Customer assumes full liability for any product that:
a. Is being held in inventory for customer, or
b. Has been ordered from and manufactured by our supplier, or
c. Is work-in-process or pre-built by our supplier, or
d. Has been shipped to customer.
We will make every effort to accommodate changes in customers' delivery requirements. However, we may be unable to make changes. If changes can be made, customer is responsible for any charges passed along from our supplier.


Need help buying the right product?

We’ll assist you for further information, application assistance, or to schedule a technical meeting.